Shipping + Returns

HOLIDAY RETURN POLICY

BOSTON SNOWPORT - All sales are final at our pop-up in Boston from 11/8 - 12/29.  We are not responsible for damaged items once you complete your purchase and leave the booth.

All purchases made from November 25th - December 24th are applicable to be exchanged or store credit until February 9th, 2025. Merchandise must not be worn, washed, altered, or used. All tags must be attached and items must be returned in original packaging. You must have proof of purchase to return an item.
Please note, all holiday-themed merchandise (entertaining, home decor, glassware, ornaments, candles + other merch) are non-refundable.

In-Store Pickup Holiday Return Policy:
We will hold all pickup in-store orders for 7 days from the date your pickup order is fulfilled. After 7 days, your pickup order will be cancelled (minus any final sale items or holiday-themed merchandise) and you’ll be issued a refund.
If your pickup order includes any final sale items (items ending in .89 or holiday-themed merchandise), those items will not be refunded. We will refund all items in your order applicable for return and will keep non-refundable merchandise for pickup for 90 days at the location selected for pickup. After 90 days, the items will be donated.

Per our return policy, in-store pickup orders (made from 11/25 - 12/24) can be returned for an exchange or store credit through February 9th, 2025. No refunds will be issued after February 9th, 2025. 

  • In-store purchases must be returned to the store location. Please note, merchandise purchased in our stores cannot be returned via mail.
  • Final Sale items (any item ending in pricing .89) may not be returned.
  • Online returns can be returned in-store for free. Online returns made via mail will incur a $6.95 return shipping fee. Limit one return mailing label per order. Online returns can also be returned in-store for free.

Holiday Gift Returns/Exchanges Policy:

If you received a gift you must have proof of purchase to receive store credit; gift receipt, persons name, order number, or email. If you do not have any of those you will not be able to return your item. Please note, all holiday-themed merchandise (entertaining, home decor, glassware, ornaments, candles + other merch) are non-refundable.

For information more information on our return policy, please visit shopsimplyplaced.com/pages/shipping-returns. 
To complete a return, please fill out our online form here or return in store.

Returns

Online purchases: You have 20 days from the time your order arrives to your door to request a return. If returned in 1-10 days, a full refund will be offered. If returned in 11-20 days, store credit will be offered. Returns will not be accepted after 20 days. 

If you need to return an item that was purchased online, please submit a return request through our return portal.

Online returns can be made via a pre-paid return mailing label provided by Simply Placed. There will be a $6.95 flat rate charge per order. Limit one return mailing label per order. Online purchases can also be returned in-store for free.

Pickup purchases: All orders made online for in-store pickup are eligible for a return within 20 days of picking up your order. If returned in 1-10 days, a full refund will be offered. If returned in 11-20 days, store credit will be offered. Returns will not be accepted after 20 days. 

In-store purchases: All purchases made in-store will have 20 days from the purchase date to return. If returned in 1-10 days, a full refund will be offered. If returned in 11-20 days, store credit will be offered. Returns will not be accepted after 20 days.  All in-store purchases must be exchanged in-store, cannot be mailed in. 

  • Original shipping and handling charges are not refundable
    • All items marked FINAL SALE or ending in $0.89 cannot be returned for a refund
    • Merchandise must have all tags attached and be returned in original packaging
    • Gift Cards cannot be returned or refunded
    • Return packages must be post-marked within the 15 days following delivery.  Return packages postmarked after this time frame may be subject to denial and sent back to you. 
    • Any indication of wear, alteration, wash or items returned without a tag, may result in a denied refund. Return shipping of a denied item will be covered by the customer.

    Returning a gift? No problem, it's the thought that counts right? Simply email, info@shopsimplyplaced.com with the order number and/or gift givers name and we'd be happy to assist you. You have 20 days from the purchase date or from the time the purchase arrives at your door for an exchange or store credit. Once we locate the order, we will issue a store credit (without the gift giver ever knowing :) ).

     

    Shipping + Handling

    • Fulfillment operation occurs during normal business hours, Tuesday - Friday, 8:30am to 5:00pm EST, excluding all major holidays.
    • All orders require a processing time of 3-5 business days (M-F) before they can be shipped out.
    • During peak seasons (holidays, sales, store openings, etc), processing may take additional time beyond the 3-5 business day window.
    • We do not ship on weekends and holidays, which may delay the processing and shipment of your order.
    • There are no guaranteed delivery dates.

    Placing an Order

    • Orders can only be placed through our ecommerce site. We do not accept orders over the phone or by mail.
    • Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and adhere to tax laws within each state.
    • The customer is responsible for ensuring that their order information (product style, size, etc.) & shipping information is correct prior to confirming their order. We are unable to change the item details for an order once it has been placed.
    • Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.
    • If the item you ordered runs out of stock after your order has been placed, we will issue you a refund for the cost of the product, then ship out any remaining items.
    • Orders that are returned by USPS, FedEx, or DHL as 'Return to Sender' (wrong address, package refused at customs, etc.) will be refunded except for the shipping/handling charge, once the package arrives back at our shop.

    Damaged, Incorrect, Missing or Incomplete Orders

    • Life gets messy and so does work. If your item arrives damaged, incorrect, or incomplete please send a note and image of the damaged product to info@shopsimplyplaced.com within 48 hours of receiving your purchase. Please provide the details of your order including your name and order number and we'll be more than happy to help!

    • Damages do not include slight imperfections that are characteristic of handmade or vintage textiles. 

    • We are not responsible for refunds or replacements after this 48 hour window.
    • We will not be responsible for damages to merchandise once the item has been washed, worn, or used.
    • Once your order is delivered to the shipping carrier, the risk of loss is passed to you. If there is an issue with your package, you can contact the below carriers customer service:
      • USPS customer service team at 1 (800) 275-8777
      • UPS customer service team at  1 (800) 742-5877
      • 1 (800) 463-3339

    If you have any questions at all please don’t hesitate to reach out to
    info@shopsimplyplaced.com. We are here to make you and your home a happy place.