Returns

In-store purchases: All purchases made in-store will have 15 days from the purchase date to return. If returned in 1-7 days, a full refund will be offered to the original form of payment. If returned in 8-15 days, store credit will be offered. Returns will not be accepted after 15 days, no exceptions. All in-store purchases must be returned in-store, cannot be mailed in. 

Online purchases: You have 15 days from the time your order arrives to your door to request a return. If returned in 1-7 days, a full refund will be offered to the original form of payment. If returned in 8-15 days, store credit will be offered. Returns will not be accepted after 15 days, no exceptions.

If you need to return an item that was purchased online, please submit a return request through our return portal.

Online returns can be made via a pre-paid return mailing label provided by Simply Placed. There will be a $6.95 flat rate charge per order. Limit one return mailing label per order. Online purchases can also be returned in-store for free.

Pickup purchases: All orders made online for in-store pickup are eligible for a return within 15 days of picking up your order. If returned in 1-7 days, a full refund will be offered to the original form of payment. If returned in 8-15 days, store credit will be offered. Returns will not be accepted after 15 days, no exceptions.

Items must be in perfect condition to be accepted for return. No indication of wear, makeup or deodorant stains, perfume, pet hair, cigarette smell or stains of any kind will be accepted. Merchandise must have all tags attached and be returned in original packaging. 

• Original shipping and handling charges are not refundable
• All items marked FINAL SALE or ending in $0.89 cannot be returned for a refund
• Merchandise must have all tags attached and be returned in original packaging
• Any indication of wear, alteration, wash or items returned without a tag, may result in a denied refund.
• Return shipping of a denied item will be covered by the customer
• Gift Cards cannot be returned or refunded
• Return packages must be post-marked within the 15 days following delivery. Return packages postmarked after this time frame may be subject to denial and sent back to you. 
  

Returning a gift? No problem, it's the thought that counts right? Simply email, info@shopsimplyplaced.com with the order number and/or gift givers name and we'd be happy to assist you. You have 15 days from the purchase date or from the time the purchase arrives at your door for an exchange or store credit. Once we locate the order, we will issue a store credit (without the gift giver ever knowing :) ).

Shipping + Handling

• Fulfillment operation occurs during normal business hours, Wednesday - Friday, 8:30am to 5:00pm EST, excluding all major holidays.
• All orders require a processing time of 3-5 business days (M-F) before they can be shipped out.
• During peak seasons (holidays, sales, store openings, etc), processing may take additional time beyond the 3-5 business day window.
• We do not ship on weekends and holidays, which may delay the processing and shipment of your order.
• There are no guaranteed delivery dates.

 

Placing an Order

• Orders can only be placed through our ecommerce site. We do not accept orders over the phone or by mail.
• Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and adhere to tax laws within each state.
• The customer is responsible for ensuring that their order information (product style, size, etc.) & shipping information is correct prior to confirming their order. We are unable to change the item details for an order once it has been placed.
• Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.
• If the item you ordered runs out of stock after your order has been placed, we will issue you a refund for the cost of the product, then ship out any remaining items.
• Orders that are returned by USPS, FedEx, or DHL as 'Return to Sender' (wrong address, package refused at customs, etc.) will be refunded except for the shipping/handling charge, once the package arrives back at our shop.

Damaged, Incorrect, Missing or Incomplete Orders

If your item arrives damaged, incorrect, or incomplete please send a note and image of the damaged product to info@shopsimplyplaced.com within 48 hours of receiving your purchase. Please provide the details of your order including your name and order number and we'll be more than happy to help!

• Damages do not include slight imperfections that are characteristic of handmade or vintage textiles. 

• We are not responsible for damages to merchandise once the item has been washed, worn, or used.
• We are not responsible for refunds or replacements after this 48 hour window, no exceptions. 
• Once your order is delivered to the shipping carrier, the risk of loss is passed to you. If there is an issue with your package, you can contact the below carriers customer service:
  • USPS customer service team at 1 (800) 275-8777
  • UPS customer service team at  1 (800) 742-5877
  • 1 (800) 463-3339

If you have any questions at all please don’t hesitate to reach out to
info@shopsimplyplaced.com. We are here to make you and your home a happy place.