Shipping + Returns
2022 Holiday Return Policy
All purchases made from December 1st - December 24th are applicable for a full refund until January 20th. Store credit will be offered until January 25th. Apparel must not be worn, washed, or altered. All tags must be attached and items must be returned in original packaging.
If you purchased a gift, your recipient can return their purchase within our outlined holiday return dates and receive the full amount either back to the original form of payment or to a gift card that does not expire. Please note, gifts will no longer be eligible for store credit after January 25th, as outlined in our holiday return policy.
Not exactly what you were looking for, rest easy, we’ll take it back!
Online purchases: You have 15 days from the time your order arrives to your door to request a full refund. If life got in the way or you need a little more time, store credit is offered for return requests made between 16-30 days of receiving your order. Anything beyond 30 days may not be returned.
Online returns can be made via a pre-paid return mailing label provided by Simply Placed. A $6.95 shipping fee will be deducted per order. Limit one return mailing label per order. Online returns can also be returned in-store for free.
Pickup purchases: All pick-up orders will be held for 14 business days before cancelling. If you weren’t able to make it to the store within 14 days, a full refund will automatically be issued.
Per our return policy, in-store pickup items are eligible for a full refund within 15 days of picking up your order. If life got in the way or you need a little more time, store credit is offered for return requests made between 16-30 days of receiving your order. Anything beyond 30 days may not be returned.
In-store purchases: All purchases made in-store will have 15 days from the purchase date to return for a full refund and 16-30 days for store credit. Anything beyond 30 days may not be returned. All in-store purchases must be returned in-store, cannot be mailed in.
Refunds are credited to the original form of payment or a Simply Placed gift card.
- Returns are processed in 7-10 business days and refunds expected 5-7 business days after processing
- Shipping charges are not refunded
- All items marked FINAL SALE cannot be returned for a refund
Shipping + Handling
- Fulfillment operation occurs during normal business hours, Tuesday + Thursday, 8:30am to 5:00pm EST, excluding all major holidays.
- All orders require a processing time of 3-5 business days (M-F) before they can be shipped out. We only pack orders on Tuesday + Thursdays so if you placed an order on Friday, it won’t be packed until Tuesday.
- During peak seasons (holidays, sales, store openings, etc), processing may take additional time beyond the 3-5 business day window.
- We do not ship on weekends and holidays, which may delay the processing and shipment of your order.
- There are no guaranteed delivery dates.
Placing an Order
- Orders can only be placed through our ecommerce site. We do not accept orders over the phone or by mail.
- Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and adhere to tax laws within each state.
- The customer is responsible for ensuring that their order information (product style, size, etc.) & shipping information is correct prior to confirming their order. We are unable to change the item details for an order once it has been placed.
- Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.
- If the item you ordered runs out of stock after your order has been placed, we will issue you a refund for the cost of the product, then ship out any remaining items.
- Orders that are returned by USPS, FedEx, or DHL as 'Return to Sender' (wrong address, package refused at customs, etc.) will be refunded less shipping/handling charge, once the package arrives back at our shop.
Damaged, Incorrect, or Incomplete Orders
- Life gets messy and so does work. If your item arrives damaged, incorrect, or incomplete please send a note to email@example.com within 5 days of receiving your purchase, with the details of your order, your name and confirmation number and we'll be more than happy to help!
- If damaged, please provide evidence of the damage in your message and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.
- If your order contains an incomplete item, please send a note to firstname.lastname@example.org with your name and confirmation number and we will ship out your missing item(s) provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.
- We will not be responsible for damages to merchandise once the item has been washed, worn, or used.
If you have any questions at all please don’t hesitate to reach out to
email@example.com. We are here to make you and your home a happy place.