Shipping + Returns

Holiday Return Policy

We want you to love everything you find at Simply Placed! To make holiday shopping a little easier, please review our seasonal return guidelines:

Seasonal Items: All holiday and seasonal merchandise is final sale.

Snowport Purchases: All purchases made at our seasonal Snowport pop-up are final sale. No returns, exchanges, or store credit will be offered.

Gift Returns: Gifts purchased at our Beverly location may be exchanged or returned for store credit only. A gift receipt is required. Without a gift receipt, we are unable to accept returns or exchanges.

Regular Returns: All purchases made in-store at our Beverly location have 15 days from the purchase date to be returned.

  • 1–7 days: A full refund will be issued to the original form of payment.
  • 8–15 days: Store credit will be issued.

  • After 15 days: Returns will not be accepted, no exceptions.

All returns must be accompanied by the original receipt.

Holiday Return Deadline
All eligible holiday returns and exchanges must be brought back to our Beverly store by January 16, 2027.

Thank you for shopping small and making Simply Placed part of your holiday season!

Shipping + Returns

Returns

Online purchases: You have 15 days from the time your order arrives at your door to start a return. Start every online return through our return portal: https://shopsimplyplaced.com/apps/redo/returns-portal/login

If you start your return within 1-7 days of delivery, you can choose a full refund to your original form of payment, store credit, or an exchange. If you start your return within 8-15 days of delivery, you can choose store credit or an exchange. Returns will not be accepted after 15 days, no exceptions.

Online returns are shipped back with a prepaid return label provided through our return portal. A $6.95 flat return shipping fee per order is deducted from your return, unless you added Free Returns + Package Protection at checkout, in which case your return label is free. Online purchases can also be returned in-store for free.

In-store purchases: All purchases made in-store have 15 days from the purchase date to be returned. If returned in 1-7 days, a full refund will be offered to the original form of payment. If returned in 8-15 days, store credit will be offered. Returns will not be accepted after 15 days, no exceptions. All in-store purchases must be returned in-store and cannot be mailed in.

Pickup purchases: All orders placed online for in-store pickup are eligible for a return within 15 days of picking up your order. If returned in 1-7 days, a full refund will be offered to the original form of payment. If returned in 8-15 days, store credit will be offered. Returns will not be accepted after 15 days, no exceptions.

Items must be in perfect condition to be accepted for return. No indication of wear, makeup or deodorant stains, perfume, pet hair, cigarette smell or stains of any kind will be accepted. Merchandise must have all tags attached and be returned in original packaging.

Original shipping and handling charges are not refundable.

  • All items marked FINAL SALE or ending in $0.89 cannot be returned
  • Merchandise must have all tags attached and be returned in original packaging
  • Any indication of wear, alteration, wash or items returned without a tag may result in a denied return
  • Return shipping of a denied item will be covered by the customer
  • Gift cards cannot be returned or refunded
  • Return packages must be postmarked within 15 days of delivery. Return packages postmarked after this time frame may be denied and sent back to you.
  • Online returns are accepted for orders shipped within the United States. For orders shipped elsewhere, email info@shopsimplyplaced.com.

Returning a gift? No problem, it's the thought that counts, right? Start your return through our return portal: https://shopsimplyplaced.com/apps/redo/returns-portal/login and choose the gift return option, or email info@shopsimplyplaced.com with the order number and/or the gift giver's name. You have 15 days from the purchase date or from the time the purchase arrives at your door for an exchange or store credit. The gift giver will never know :)

Damaged, Incorrect, Missing or Incomplete Orders

If your item arrives damaged or incorrect, start a return through our return portal: https://shopsimplyplaced.com/apps/redo/returns-portal/login within 48 hours of receiving your purchase and upload a photo of the item. We'll take care of the return shipping. For missing or incomplete orders, email info@shopsimplyplaced.com with your name and order number within 48 hours and we'll be more than happy to help!

Damages do not include slight imperfections that are characteristic of handmade or vintage textiles.

  • We are not responsible for damages to merchandise once the item has been washed, worn, or used.
  • We are not responsible for refunds or replacements after this 48 hour window, no exceptions.
  • If you added Free Returns + Package Protection at checkout and your package is lost, stolen or damaged in transit, file a claim through our return portal: https://shopsimplyplaced.com/apps/redo/returns-portal/login
  • If you did not add package protection, once your order is delivered to the shipping carrier, the risk of loss is passed to you. If there is an issue with your package, you can contact the carrier's customer service:
    • USPS customer service team at 1 (800) 275-8777
    • UPS customer service team at 1 (800) 742-5877
    • FedEx customer service team at 1 (800) 463-3339

Shipping + Handling

  • Fulfillment operation occurs during normal business hours, Wednesday - Friday, 8:30am to 5:00pm EST, excluding all major holidays.
  • All orders require a processing time of 3-5 business days (M-F) before they can be shipped out.
  • During peak seasons (holidays, sales, store openings, etc), processing may take additional time beyond the 3-5 business day window.
  • We do not ship on weekends and holidays, which may delay the processing and shipment of your order.
  • There are no guaranteed delivery dates.

Placing an Order

  • Orders can only be placed through our ecommerce site. We do not accept orders over the phone or by mail.
  • Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and adheres to tax laws within each state.
  • The customer is responsible for ensuring that their order information (product style, size, etc.) and shipping information is correct prior to confirming their order. We are unable to change the item details for an order once it has been placed.
  • Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.
  • If the item you ordered runs out of stock after your order has been placed, we will issue you a refund for the cost of the product, then ship out any remaining items.
  • Orders that are returned by USPS, FedEx, or DHL as 'Return to Sender' (wrong address, package refused at customs, etc.) will be refunded except for the shipping/handling charge, once the package arrives back at our shop.

If you have any questions at all please don't hesitate to reach out to info@shopsimplyplaced.com. We are here to make you and your home a happy place.