Shipping + Returns
Not exactly what you were looking for, rest easy, we’ll take it back!
Online purchases: You have 10 days from the time your order arrives to your door to request a full refund. If life got in the way or you need a little more time, store credit is offered for return requests made between 11-30 days of receiving your order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Pickup purchases: All pick-up orders will be held for 5 days days before cancelling. If you weren’t able to make it to the store within five days, a full refund will automatically be issued.
Per our return policy, in-store pickup items are eligible for a full refund within 10 days of receiving your 'pickup ready' notification email or store credit within 30 days.
In-store purchases: All purchases made in-store will have 10 days from the purchase date to return for a full refund and 11-30 days for store credit. In-store purchases can only be returned in-store.
Refunds are credited to the original form of payment or a Simply Placed gift card.
- Returns are processed in 7-10 business days and refunds expected 5-7 business days after processing
- Shipping charges are not refunded
- No exchanges, you must return and reorder
- All items marked FINAL SALE' cannot be returned for a refund
Shipping + Handling
- Fulfillment operation occurs during normal business hours, Monday, Wednesday, Friday, 8:30am to 5:00pm EST, excluding all major holidays.
- All orders require a processing time of 3-5 business days (M-F) before they can be shipped out. We only pack orders on Monday, Wednesday, Friday, so if you placed an order on Tuesday, it won’t be packed until Friday (3 business days).
- Please note orders placed after 1:00 pm Friday afternoon will ship the follow Monday.
- During peak seasons (holidays, sales, store openings, etc), processing may take additional time beyond the 3-5 business day window.
- We do not ship on weekends and holidays, which may delay the processing and shipment of your order.
- There are no guaranteed delivery dates.
Placing An Order
- Orders can only be placed through our ecommerce site. We do not accept orders over the phone or by mail.
- Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and adhere to tax laws within each state.
- The customer is responsible for ensuring that their order information (product style, size, etc.) & shipping information is correct prior to confirming their order. We are unable to change the item details for an order once it has been placed.
- Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.
- If the item you ordered runs out of stock after your order has been placed, we will issue you a refund for the cost of the product, then ship out any remaining items.
- Orders that are returned by USPS, FedEx, or DHL as 'Return to Sender' (wrong address, package refused at customs, etc.) will be refunded less shipping/handling charge, once the package arrives back at our shop.
Damaged, Incorrect, or Incomplete Orders
- Life gets messy and so does work. If your item arrives damaged, incorrect, or incomplete please send a note to firstname.lastname@example.org with the details of your order, your name and confirmation number and we'll be more than happy to help!
- If damaged, please provide evidence of the damage in your message and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.
- If your order contains an incomplete item, please send a note to email@example.com with your name and confirmation number and we will ship out your missing item(s) provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.
- We will not be responsible for damages to merchandise once the item has been washed, worn, or used.
If you have any questions at all please don’t hesitate to reach out to
firstname.lastname@example.org. We are here to make you and your home a happy place.