Shipping + Returns


Not exactly what you were looking for, rest easy, we’ll take it back as long as it meets our return policy. 

Online purchases: You have 14 days from the time your order arrives to your door to request a full refund. No refunds will be issued after 14 days.

If you need to return an item that was purchased online, please submit a return request through our return portal.

Online returns can be made via a pre-paid return mailing label provided by Simply Placed. A $6.95 shipping fee will be deducted per order. Limit one return mailing label per order. Online returns can also be returned in-store for free.

Pickup purchases: All orders made online for in-store pickup are eligible for a full refund within 14 days of picking up your order. No refunds will be issued after 14 days.

In-store purchases: All purchases made in-store will have 14 days from the purchase date to return for a full refund. No refunds will be issued after 14 days. All in-store purchases must be returned in-store, cannot be mailed in. 

Refunds are credited to the original form of payment.

  • Returns are processed in 7-10 business days and refunds are expected 5-7 business days after processing
  • Original shipping and handling charges are not refundable
    • All items marked FINAL SALE or ending in $0.99 cannot be returned for a refund
    • Merchandise must have all tags attached and be returned in original packaging
    • Gift Cards cannot be returned or refunded
    • Return packages must be post-marked within the 14 days following delivery.  Return packages postmarked after this time frame may be subject to denial and sent back to you. 
    • Any indication of wear, alteration, wash or items returned without a tag, may result in a denied refund. Return shipping of a denied item will be covered by the customer.

    Returning a gift? No problem, it's the thought that counts right? Simply email, with the order number and/or gift givers name and we'd be happy to assist you. Once we locate the order, we will issue a store credit (without the gift giver ever knowing :) ).


    Shipping + Handling

    • Fulfillment operation occurs during normal business hours, Tuesday + Thursday, 8:30am to 5:00pm EST, excluding all major holidays.
    • All orders require a processing time of 3-5 business days (M-F) before they can be shipped out. We only pack orders on Tuesday + Thursdays so if you placed an order on Friday, it won’t be packed until Tuesday.
    • During peak seasons (holidays, sales, store openings, etc), processing may take additional time beyond the 3-5 business day window.
    • We do not ship on weekends and holidays, which may delay the processing and shipment of your order.
    • There are no guaranteed delivery dates.

    Placing an Order

    • Orders can only be placed through our ecommerce site. We do not accept orders over the phone or by mail.
    • Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and adhere to tax laws within each state.
    • The customer is responsible for ensuring that their order information (product style, size, etc.) & shipping information is correct prior to confirming their order. We are unable to change the item details for an order once it has been placed.
    • Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.
    • If the item you ordered runs out of stock after your order has been placed, we will issue you a refund for the cost of the product, then ship out any remaining items.
    • Orders that are returned by USPS, FedEx, or DHL as 'Return to Sender' (wrong address, package refused at customs, etc.) will be refunded except for the shipping/handling charge, once the package arrives back at our shop.

    Damaged, Incorrect, Missing or Incomplete Orders

    • Life gets messy and so does work. If your item arrives damaged, incorrect, or incomplete please send a note to within 5 days of receiving your purchase, with the details of your order, your name and confirmation number and we'll be more than happy to help!
    • If damaged, please provide evidence of the damage in your message and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.
    • If your order contains an incomplete item, please send a note to with your name and confirmation number and we will ship out your missing item(s) provided the item is in stock. If it is not in stock, you will be refunded for the cost of the product.
    • We will not be responsible for damages to merchandise once the item has been washed, worn, or used.
    • Once your order is delivered to the shipping carrier, the risk of loss is passed to you. If there is an issue with your package, you can contact the below carriers customer service:
      • USPS customer service team at 1 (800) 275-8777
      • UPS customer service team at  1 (800) 742-5877
      • 1 (800) 463-3339

    If you have any questions at all please don’t hesitate to reach out to We are here to make you and your home a happy place.